Ordering and buying things online, I do it all the time and never really have issues in doing so.... That was until I decided to place an order for a phone online via the Telstra shop website. Warning, this is a bit of a rant, though it would be interesting to hear of any other similar experiences. It really shouldn't be that difficult.
My Telstra HTC Desire online Purchase Experience
Last week I bought a phone online, payed the $70 and nominated the Chirnside Park store to pick it up. Received email saying it would be available within 2 days.
I got there last Thursday after and was told they can't find my order no. After being shocked that you could actually order a mobile online. After an hour they tracked it down and said they are couriering it from Hawthorn and should be there later in the day.
Went back Friday night, got the phone and went home only to find no sim card and still not linked to my existing account, I should have just got it sent to my house, only issue is I always miss courier.
Went back to the Chirnside Telsta shop store Saturday and asked for the simpack I should have received with my order, after waiting an hour and watching some rather abusive Telstra reps serve people I finally saw someone who said "We are a private Telstra Shop, can't help you" I mean What the Hell???
I showed them my online receipt and said I was picking up the phone from here as I am not usually home work hours but was pretty much told to go away until I told them you already gave me the phone yesterday.....
They then demanded the phone back – something I already paid for online and then threatened me with the POLICE after I said I need to get personal data off the phone which needed to be done on the PC.
It appears they did not have my phone and were trying to just sign me up themselves, but stuffed something up on the way.
I negotiated with the Chirnside Park store to re order the phone this Monday and when they receive the order, they will add the phone I currently have to the plan and keep the new one.
I get an email today saying my order has been cancelled due to technical difficulties.
So in 2 weeks I have no Telstra plan though have a new Desire phone and have been threated by some Telstra reps and the complaints department does nothing.
I have been having issues with most Telstra departments in general, its like they are all part of a separate entity. I have contacted the Complaints department on numerous occasions and they have just hand passed me on to some one else.
If the Government wanted to Split Telstra as a singular entitiy they have done an excellent job.